Annual conferences

6th Annual Business Service
Centers Conference 2020 - Back to the New Normal

Business Service Center Forum represents the business service industry in Slovakia with over 37,000 employees from a wide range of services and locations across the country. We will be very excited to welcome leaders of the industry, members of academia and public officials at the Forum´s 6th annual event.

Sponsored by BSCF member companies.

Watch the full coference here

Conference agenda

08:30 – 09:00    REGISTRATION
09:00 – 09:30    WELCOME & OVERVIEW OF THE BSC SECTOR IN SLOVAKIA IN 2020

 

  • Gabriel Galgóci, BSCF Chair, AT&T Slovakia Country General Manager (conference moderator)
09:30 – 10:00     GOVERNMENT TALKS – DIGITAL EDUCATION FOR THE 21ST CENTURY
  • Branislav Gröhling, Minister, Ministry of Education of the Slovak Republic 

    How is the Slovak education sector going to respond to the „new normal“? What lessons have we learnt as far as digital skills of teachers and students are concerned and how these will influence the future skillset of talents in Slovakia? Is Slovakia ready to digital revolution in education?

10:00 – 10:10    TIME FOR BREAK

10:10 – 11:00     GOVERNMENT TALKS – THRIVING ENVIRONMENT FOR BUSINESS CENTERS

  • Peter Dosedla, Member of the Board, The National Union of Employers (RÚZ)
  • Ján Oravec, State Secretary, Ministry of Economy of the Slovak Republic
  • Zdenka Hrubešová, Chair, AmCham Employment and Social Affairs Committee

 

Business services is a distinct competitive advantage to Slovakia employing almost 40 000 talents with higher added value than many other economic areas. Has the attention paid by the public offices to the sector bore fruit or do we need to shape a completely new ecosystem further supporting business growth for BSCs, especially in the light of the ongoing pandemic? Will the proposed changes to the Labor Code positively affect productivity of work and competitiveness of the country?

11:00 – 11:10    TIME FOR BREAK
11:10 – 11:15    BSCF AWARDS CEREMONY

11:15 – 11:45    KEYNOTE PRESENTATION: UNLOCKING DIGITAL VALUE IN BUSINESS SERVICES – THE RACE TO TRANSFORM FIRST

 

  • Tom Bangemann, Senior Vice-President Business Transformation, The Hackett Group

11:45 – 12:15         KEYNOTE PRESENTATION: BUSINESS SERVICES IN CEE – TRENDS ON THE WAY TO THE NEW NORMAL

  • Adam Jamiol, Shared Services Global Advisory Partner, PwC Poland

12:15 – 12:25    TIME FOR BREAK

12:25 – 13:00    VISION FOR GROWTH IN TIMES OF UNCERTAINTY: FLEXIBILITY, ADAPTABILITY and RESILIENCE

  • Marek Rešovský, Managing Director, Deutsche Telekom Services Europe Slovakia
  • Peter Bühl, Executive Site Leader, Orange Business Services
 

Why have business centers demonstrated high levels of flexibility and resilience to external crisis? How are we managing hiring, onboarding, and development of people in pandemic times? How do BSCs stay relevant for global CEOs when travel is limited? How do we effectively stay connected with our HQs?

The Business Service Center Forum is driven by AmCham Slovakia.

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