Raise awareness of the BSC sector’s role in the Slovak economy and help it grow further in Slovakia.
The majority of BSCs is still clustered in Bratislava and Košice. However, investors are gradually discovering advantages of regional hubs in Nitra, Žilina, Prešov, Komárno, Banská Bystrica, Nové Zámky, Považská Bystrica and other cities.
The Business Service Center Forum (BSCF) brings together shared service centers (SSC) and business process outsourcing (BPO) providers operating in Slovakia. A Shared (Business) Services Center (SSC) is an organizational unit responsible for the execution of specific tasks (e.g. Finance & Accounting, IT support, HR) supporting the core activity of the company. Business process outsourcing (BPO) involves contracting of the operations and responsibilities of specific business processes to a third-party service provider.
In 2020 AmCham Slovakia surveyed 32 business
centers (BSCs = SSCs or BPOs) which were
supporting the BSC Forum at the time. The
aggregate data reflects the status quo between
January 1 and July 31, 2020.
The surveyed sample of service centers employs more than 34 000 people and since the last year their headcount grew by 3,5%. The average age is 34 years and almost three quarters of employees hold a university degree. Service centers have a lean management structure as only 9,6% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 11% of foreigners among staff whereas those from the EU are in majority (64%). From the point of view of gender diversity, for the first time BSCF members companies have been employing more women than men – 50,5% of all FTEs have been females.