The surveyed sample of service centers employs almost 33 000 people and since the last year their headcount grew by 6%. The average age is 33 years and almost three quarters of employees hold a university degree. Service centers have a lean management structure as only 8,5% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 9% of foreigners among staff whereas those from the eu are in majority (71%). From the point of view of gender diversity, the proportion of women and men employed in the BSC sector is balanced. BSCs offer women opportunities to hold positions in management as well as STeM fields (Science, Technology, engineering, and Mathematics): 41% of managers are female, but only 11% of the female employees work in STeM roles.