About us

Growth. Innovation. Trust

Leadership

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Gabriel Galgóci

chair (at&T)

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Martin Bednár

Vice-chair (Dell)

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Paul
Burt

Vice-chair (IBM)

Mission

Raise awareness of the BSC sector’s role in the Slovak economy and help it grow further in Slovakia.

Goals

  • Share information within the sector about concerns, solutions and best practices.
  • Communicate with national and local authorities: monitor and evaluate legislation, labor market and CSR activities.
  • Interact with universities and secondary schools to improve the employability of graduates at BSCs.

Who are we?

The Business Service Center Forum (BSCF) brings together shared service centers (SSC) and business process outsourcing (BPO) providers operating in Slovakia. A Shared (Business) Services Center (SSC) is an organizational unit responsible for the execution of specific tasks (e.g. Finance & Accounting, IT support, HR) supporting the core activity of the company. Business process outsourcing (BPO) involves contracting of the operations and responsibilities of specific business processes to a third-party service provider.

Why the BSC Sector matters?

In late 2018 AmCham Slovakia surveyed 30 business service centers (BSCs = SSCs or BPOs) which were supporting the BSC Forum at the time. The aggregate data reflects the status quo between January 1 and december 31, 2018.

Who is working at the service centers in slovakia?

The surveyed sample of service centers employs almost 33 000 people and since the last year their headcount grew by 6%. The average age is 33 years and almost three quarters of employees hold a university degree. Service centers have a lean management structure as only 8,5% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 9% of foreigners among staff whereas those from the eu are in majority (71%). From the point of view of gender diversity, the proportion of women and men employed in the BSC sector is balanced. BSCs offer women opportunities to hold positions in management as well as STeM fields (Science, Technology, engineering, and Mathematics): 41% of managers are female, but only 11% of the female employees work in STeM roles.

The Business Service Center Forum is driven by AmCham Slovakia.

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