The surveyed sample of service centers employs almost 37 500 people and since the last year their headcount grew by 4,31%. At the same time, 86% of member companies expect their headcount to further grow within the next 12 months. The average age is 35,68 years and more than two thirds of employees hold a university degree. Service centers preserve lean management structure as only 11% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 9% of foreigners among staff whereas those from the EU member states significantly prevail. From the point of view of gender diversity, business centers employ more women then men (50,54%) for the second time in history.