Growth. Innovation. Trust
Leadership
Mission
Raise awareness of the BSC sector’s role in the Slovak economy and help it grow further in Slovakia.
Goals
- Share information within the sector about concerns, solutions and best practices.
- Communicate with national and local authorities: monitor and evaluate legislation, labor market and CSR activities.
- Interact with universities and high schools to improve the employability of graduates at BSCs.
Where are the BSCs located and how big are they?
Locations: The majority of BSCs is still clustered in Bratislava and Košice. However, investors are gradually discovering advantages of regional hubs in Nitra, Žilina, Prešov, Banská Bystrica, Nové Zámky, Považská Bystrica, Komárno, Levice and other cities.
Size: In the context of Central and Eastern Europe, Slovakia is noteworthy for having a significant number of X-Large BSCs (employing more than a 1000 people).
Who are we?
The Business Service Center Forum (BSCF) brings together shared service centers (SSC), centers of excelence and business process outsourcing (BPO) providers operating in Slovakia.
A Shared (Business) Services Center (SSC) is an organizational unit responsible for the execution of specific tasks (e.g. Finance & Accounting, IT support, HR) supporting the core activity of the company.
Business process outsourcing (BPO) involves contracting of the operations and responsibilities of specific business processes to a third-party service provider.
Why the BSC Sector matters?
In 2026 AmCham Slovakia surveyed 42 business centers with operations in the country, which were integral part of the BSCF community at the time. The aggregated data reflects the status quo of the business centers industry in Slovakia as of July 1st, 2026.
Who is working at the service centers in slovakia?
The surveyed sample of business centers employs almost 35k people. 79% of the member companies expect their headcount to further grow or remain stable within the next 12 months and two thirds of them plan no changes in existing social benefits for their employees. The average age of FTEs is 38 years and has constantly been growing since 2015. 63% of them hold a university degree, including almost 650 fresh graduates employed within the course of years 2025-2026. Service centers continue to preserve lean management structure as only 10% of the population have people management positions. BSCs continue to employ predominantly Slovak citizens; there are 11% of foreigners among staff whereas those from the EU member states slightly prevail. From the point of view of gender diversity, business centers embrace a perfectly well-balanced range of professionals – half of our population are women.
The Business Service Center Forum is driven by AmCham Slovakia.
Copyright © BSCF
