The surveyed sample of service centers employs almost 37 000 people. Half of the member companies expect their headcount to further grow within the next 12 months, while one third of them expect no change in this regard. The average age of employees is 36,4 years and has constantly been growing since 2015. Two thirds of them hold a university degree. Service centers continue to preserve lean management structure as only 10% of the population have people management positions. BSCs continue to employ predominantly Slovak citizens; there are only 11% of foreigners among staff whereas those from the EU member states slightly prevail. From the point of view of gender diversity, business centers employ almost balanced range of professionals – 49% of them are women.