Raise awareness of the BSC sector’s role in the Slovak economy and help it grow further in Slovakia.
The majority of BSCs is still clustered in Bratislava and Košice. However, investors are gradually discovering advantages of regional hubs in Nitra, Žilina, Prešov, Banská Bystrica, Nové Zámky, Považská Bystrica and other cities.
The Business Service Center Forum (BSCF) brings together shared service centers (SSC) and business process outsourcing (BPO) providers operating in Slovakia. A Shared (Business) Services Center (SSC) is an organizational unit responsible for the execution of specific tasks (e.g. Finance & Accounting, IT support, HR) supporting the core activity of the company. Business process outsourcing (BPO) involves contracting of the operations and responsibilities of specific business processes to a third-party service provider.
In 2021 AmCham Slovakia surveyed 34 business centers (BSCs = SSCs or BPOs) which were supporting AmCham BSCF at the time. The aggregate data reflects the status quo of the business centers industry in Slovakia as of 31 August 2021.
The surveyed sample of service centers employs almost 36 000 people and since the last year their headcount grew by 5,48%. The average age is 34,6 years and more than 70% of employees hold a university degree. Service centers preserve lean management structure as only 9,2% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 11% of foreigners among staff whereas those from the EU member states are in slight majority (52%). From the point of view of gender diversity, business centers employ almost equal number of women and men.