The surveyed sample of service centers employs more than 34 000 people and since the last year their headcount grew by 3,5%. The average age is 34 years and almost three quarters of employees hold a university degree. Service centers have a lean management structure as only 9,6% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 11% of foreigners among staff whereas those from the EU are in majority (64%). From the point of view of gender diversity, for the first time BSCF members companies have been employing more women than men – 50,5% of all FTEs have been females.