Vice-chair (Swiss Re)
Raise awareness of the BSC sector’s role in the Slovak economy and help it grow further in Slovakia.
The majority of BSCs is still clustered in Bratislava and Košice. However, investors are gradually discovering advantages of regional hubs in Nitra, Žilina, Prešov, Banská Bystrica, Nové Zámky, Považská Bystrica and other cities.
The Business Service Center Forum (BSCF) brings together shared service centers (SSC) and business process outsourcing (BPO) providers operating in Slovakia. A Shared (Business) Services Center (SSC) is an organizational unit responsible for the execution of specific tasks (e.g. Finance & Accounting, IT support, HR) supporting the core activity of the company. Business process outsourcing (BPO) involves contracting of the operations and responsibilities of specific business processes to a third-party service provider.
In 2022 AmCham Slovakia surveyed 37 business centers (BSCs = SSCs or BPOs) which were supporting AmCham BSCF at the time. The aggregate data reflects the status quo of the business centers industry in Slovakia as of 31 August 2022.
The surveyed sample of service centers employs almost 37 500 people and since the last year their headcount grew by 4,31%. At the same time, 86% of member companies expect their headcount to further grow within the next 12 months. The average age is 35,68 years and more than two thirds of employees hold a university degree. Service centers preserve lean management structure as only 11% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 9% of foreigners among staff whereas those from the EU member states significantly prevail. From the point of view of gender diversity, business centers employ more women then men (50,54%) for the second time in history.