The surveyed sample of service centers employs almost 36 000 people and since the last year their headcount grew by 5,48%. The average age is 34,6 years and more than 70% of employees hold a university degree. Service centers preserve lean management structure as only 9,2% of the staff have people management positions. BSCs also employ predominantly Slovak citizens; there are only 11% of foreigners among staff whereas those from the EU member states are in slight majority (52%). From the point of view of gender diversity, business centers employ almost equal number of women and men.